“Ene(ve)rcare, whom do you want to take as fools?”
Our reader, who in the July 7th edition reported serious problems related to the intense heat of the last few days, has sent us another letter to update on the situation: we publish it here below.
TORONTO – My saga of deceit and lies with Enercare Service I hope will come to an end soon.
Thank you Corriere Canadese for publishing my plea for help.
On June 23 of this year my Carrier Air Conditioner stopped working. It was day 1 of the Toronto Heat wave. I made the first call for service that day. A technician was sent out on Thursday June 26th.
He was upfront with the diagnosis. “The fan motor needs to be replaced. A quick placement of the order from their warehouse and it should arrive in a maximum of 2 days”. It was indicated to me that, once the part arrived, I needed to call Enercare again to have a service technician come and install the part. Ok.
The heat was unbearable.
On Saturday June 28th, during my early morning walk, Rob from the Enercare parts department calls. He tells me he sees an order for a part that should arrive July 7th. Rob says “the part may take a while as it is coming from the United States”. I say “ Carrier is a very big company with headquarters in Ontario; how is it possible there are no parts here in Canada?” He mentioned that my air conditioner is not a rental and the parts were available for rental customers. I suggest he order the part, send a part to me from the rental division and then replace the stockpile from the rental division once my part arrives. He tells me he will escalate my claim and will give me a reference number should I need to call back. No reference number ever given.
Wednesday July 2nd and my house is now warmer than the 35 plus degrees outside.
I’m forced to channel my inner warrior to make these phone calls to the ghost call center at Enercare. There are no upper management contact numbers or emails for this Insurance Company that poses as an appliance and trades service center.
Long story short, multiple phone calls with promises to “escalate my issue” were made Wednesday July 2, Friday July 4th, Saturday July 5th and Monday July 7th to then finally receive the part after 5 pm that day.
The receipt on the packaging slip is from Wolseley Canada Inc (Rexdale).The listed order date communication is for July 2 2025. The shipped date is “expected July 3 2025”.
The part that I was told “it’s coming from the United States so it will take a while” came from Rexdale, in the North West Toronto Area!
The invoice indicates the following info: “ Sold to Enercare Home Services, Markham ON, from Shipped to Expediter : Enercare Home Services EDI , PATCH SVNYRK , SOMEWHERE ON, HOH OHO “ (looks like the Canada Post postal code for Santa Claus Christmas letters!)
Had I known to write to Santa Claus to solve all these problems I would have.
“Dear Santa, please deal with deceitful practices of insurance companies. They respond better to male voices than female ones. Perhaps female voices intimidate them. Their tangled web of deceit is choking them before I can get my money’s worth of parts and services back”.
Photo by Graphix Made from Pixabay
